Return and Cancellation Policy
Return Policy
At MonsterSales Cabinetry, we are committed to providing high-quality products and excellent customer service. Please review our return policy before placing your order.
Cabinet Returns
- Stock cabinet items may be returned within 30 days of pickup or delivery, provided they are in new, unused, unassembled, and resalable condition.
- All returned items must be in their original packaging with all parts and hardware included.
- A restocking fee may apply to approved returns.
- Customers are responsible for all return shipping or transportation costs unless the return is due to our error.
Assembled Cabinets
Assembled cabinets are non-returnable and non-refundable. Once a cabinet has been assembled, it cannot be returned because its condition can no longer be verified for resale.
Special Orders
Special-order, non-stock, discontinued, and custom products are final sale and cannot be returned or exchanged.
Countertops
Natural stone, quartz, quartzite, and fabricated countertops are custom-made for each project and are non-returnable and non-refundable once fabrication has begun or the material has been cut.
Accessories
Sinks, faucets, handles, organizers, mirrors, and other accessories may be returned within 30 days, provided they are unused, in their original packaging, and in resalable condition.
Damaged or Missing Items
Please inspect your order upon pickup or delivery.
Any damaged, defective, or missing items must be reported within 48 hours of receiving your order. Photos of the damage may be required to process your claim.
Order Cancellations
- Stock orders may be canceled before pickup or delivery, provided they have not already been assembled or prepared for shipment.
- Special-order products and fabricated countertops cannot be canceled once production has started.
Refunds
Once your return has been inspected and approved, your refund will be processed using the original method of payment, less any applicable restocking fees. Please allow several business days for the refund to appear, depending on your financial institution.
Need Assistance?
If you have any questions about your order or our return policy, please contact our team. We are happy to help and will work with you to resolve any issues as quickly as possible.